Haven Desktop and Haven Vault

Terms

Last updated 14 October 2026

The licence

Haven Holding Company L.L.C grants you a personal, non-exclusive, non-transferable licence to install and use the software on machines you own or control. You may not redistribute it, resell it, rent it out, or reverse-engineer it except to the extent that applicable law says you may regardless of this clause.

Haven Vault subscription

Haven Vault is sold as an auto-renewing subscription through the App Store, on Mac and on iPhone and iPad. On iPhone and iPad the plans work differently; see Haven Vault for iPhone and iPad: Free and Premium below.

Subscription	Length	Price
Haven Vault	1 month	US$4.99 per month

The price shown is for the United States. The price in your country is the one the App Store displays before you confirm, in your own currency, and it is the price that applies.

The App Store free trial. A new subscriber gets 3 days free, offered once per Apple ID. If you subscribe while a free trial is running, the unused part of the trial is forfeited, which is Apple's rule for every app and not ours.

Renewal. Payment is charged to your Apple ID when you confirm the purchase. The subscription renews automatically each month, and the renewal is charged within 24 hours before the current period ends, unless you turn off auto-renew at least 24 hours before that. Your Apple ID is charged the then-current price for the renewal.

Cancelling. Manage or cancel at any time in App Store → your account → Subscriptions, or at apps.apple.com/account/subscriptions. Cancelling stops the next renewal; it does not shorten the period you have already paid for. We cannot cancel or refund an App Store subscription on your behalf — Apple handles both, and refunds are requested from Apple.

When a subscription ends. Everything already in your vault stays yours and stays reachable. Haven stops protecting: continuous verification, the screen cover and the private browser stop, and nothing new can be taken into the vault. Haven still confirms you are the owner — by face, or with Touch ID if the camera cannot — so you can open or export what is already there, one retrieval at a time. Haven never holds your files hostage because a payment stopped, and there is no state of this software in which your own data is unreachable to you.

Subscriptions are also governed by Apple's Media Services Terms and Conditions, including its standard end-user licence, in addition to these terms.

Haven Vault for iPhone and iPad: Free and Premium

Free. Your vault, the Vault Camera, albums, storage, receiving what people share with you, messaging your friends and basic trust alerts are free and stay free. Sharing a photo or file with Haven Control uses sharing credits: 1 credit per photo or file for each person you send it to, or 2 credits for an album of up to 10 photos. A new Haven ID receives 10 welcome credits once. While you are on Free you also receive 5 credits on each monthly anniversary of activating your Haven ID; monthly credits do not carry over and are used before welcome credits. Credits have no cash value, cannot be bought, sold or transferred, and end when your Haven ID is deleted. Credits are reserved when you send and returned automatically if nothing was delivered.

Premium. Premium gives unlimited sharing (no credits are used) and your detailed trust history. Every new Haven ID gets 3 days of Premium from activation, with no payment details asked for.

Earning 30 days. If, within your first 3 days, you share a protected photo by invitation with someone who is new to Haven, and they create a Haven ID and open it within 7 days of your invitation, your free Premium is extended to 30 days from when you first activated your Haven ID (restored if it had lapsed). This can be earned once per Haven ID. The person you invited gets their own 3 days of Premium, not 30. We may withhold or withdraw free days earned through accounts created to obtain them, or other abuse of this offer.

Subscribing. When free Premium days end you return to Free automatically; nothing is ever charged unless you choose to subscribe in the App Store. If you do subscribe, the App Store free trial (if your Apple ID hasn't used it), renewal and cancellation terms above apply; the App Store trial is separate from, and in addition to, any free Premium days your Haven ID has.

Haven Vault for iPhone and iPad: accounts and sharing

Haven Vault for iPhone and iPad adds an optional Haven ID (an @name you choose) so you can share photos and files with other Haven users on your own terms, and take them back later. None of this exists in Haven Vault for Mac, which has no account of any kind.

Zero tolerance. We do not allow objectionable content or behaviour of any kind: content that is illegal, sexually exploitative of a minor, threatening, harassing, hateful, or that infringes someone else's rights. This applies to everything you share, every message you send, your @name, and your profile photo.

Messages. You can message people you are friends with on Haven. Messages are end-to-end encrypted: we cannot read them, so we cannot screen them in advance. You can remove a message you sent, which removes it from both apps; a view-once message can be opened only once. Taking back a photo also ends the conversation about that photo; your general conversation continues. If you report a message, your phone gives us that message and the key to read it so we can review it, and we keep the surrounding encrypted conversation for the review (see the privacy policy). Message text is hidden from screenshots and recordings in the Haven app, and the other person is told when a screenshot is taken, but nothing can stop a second camera pointed at the screen.

Reporting and blocking. Every profile, every shared photo and every message can be reported directly in the app. Blocking someone stops them finding you, sharing with you, or seeing anything of yours. Reports reach us immediately and are acted on within 24 hours — by removing the content, removing a profile photo, or suspending the account, depending on what is reported.

Account deletion. You can delete your Haven ID and erase your vault at any time, from your profile on the home screen. Your @name, profile photo, Profile Photos, vault contents, messages and sharing history disappear from the app at once, and the copies stored on our servers are deleted within about an hour. The @name then becomes available for someone else to claim. A copy that someone else has already kept with your permission (see Keep a Copy below) is theirs and is not deleted.

Profile Photos

You can add a small number of photos to your profile (currently up to six) so people who find your @name can tell it is you. Profile Photos are public: anyone who finds your @name can see them. When you add one, Haven publishes a separate copy, resized and without location or camera details; the original stays private in your vault and is never changed. Removing a Profile Photo takes it off your profile straight away and deletes our copy within about an hour; it never touches the original. Deleting the original from your vault does not remove the Profile Photo — remove it from your profile for that. We cannot recall copies that other people or services made while a photo was public.

Sharing: what you choose, and what it means

Photos and files you share are encrypted on your phone before they leave it. We store them only in encrypted form and cannot open them. When you share, you choose the terms. Some of these options are being introduced and may not yet appear in your version of the app.

• View once. The recipient can open it one time.
• For a set time (one hour, one day or seven days). The time starts when the recipient first opens it, and it must be opened within seven days of being shared. They can view it as often as they like during that time. Timed items cannot be saved.
• Until you take it back. The recipient can view it until you revoke access or delete it, and, if you allow it, save it to Shared With Me. Saving does not give them a copy; it stays yours.
• Keep a Copy. If you allow it, the recipient may keep their own copy in their vault. You then have five minutes to withdraw it. After that the copy belongs to them: taking back access or deleting your original does not affect it.

Taking access back stops the recipient opening the item again in Haven. It cannot undo a view that already happened, a copy you allowed, or a picture taken of the screen. In the current version of the app, a shared item is removed from the recipient's phone the next time their Haven app goes online; a phone kept offline, or a modified app, may keep it until then.

Viewing checks are a viewing control, not a security guarantee. While a shared item is open, the Haven app on the viewer's phone uses Haven's continuous facial recognition to check that the right person is looking. It decides whether the app keeps showing the item and can report a possible trust breach, including a screenshot or screen-recording attempt. These checks run in software on a phone that neither you nor we control, so they can be defeated on a modified or compromised device. They are not evidence of who did or did not view an item, and nothing can stop a second camera pointed at the screen. We say this plainly rather than promise something we cannot deliver.

Haven Desktop

Haven Desktop is distributed directly from desktop.haven.app and is free to use during its current release. Paid subscriptions for Haven Desktop are not yet offered; when they are, the terms will say so before anything is charged, and the same rule applies — your files stay reachable whatever happens to a subscription.

What the software is, and is not

Haven products provide presence-based access control. They are not anti-spoofing systems, and we do not represent them as protection against a deliberate presentation attack — a photograph, a recording or a mask. This is stated plainly in the product and on this website because we would rather you understood the limit than trusted it wrongly.

You are responsible for keeping your own backups. Haven Desktop and Haven Vault for Mac store nothing on our systems. Haven Vault for iPhone and iPad stores only what is needed for your Haven ID and sharing: your @name, profile photo and Profile Photos (which are public), items you share (encrypted; we cannot open them), your devices' public keys, and the account records described in the privacy policy. Your vault itself stays on your device, so we cannot recover your files, your enrolment or your activity record.

Usage insights

Haven Desktop sends us a daily set of counts — how many folders, applications and vault files you protect, whether full system protection is on, and which version you are running — together with a random identifier generated on your own machine. We use it to understand how the product is used and what to build next.

It contains nothing that identifies you or your machine: no folder names, no application identifiers, no computer name, no username, no email address and nothing relating to your face or your files. You may switch it off at any time in Settings → Share usage insights, and nothing is sent while it is off. Switching it off does not limit the software in any way.

See the Haven Desktop privacy policy for the complete list. Haven Vault has its own privacy policy.

Liability

The software is provided as it is. To the fullest extent permitted by law, Haven Holding Company L.L.C is not liable for indirect or consequential loss, for lost data, or for unauthorised access obtained by any means. Where liability cannot lawfully be excluded, it is limited to the amount you paid us in the twelve months before the claim arose. Nothing here limits liability for fraud or for anything else that cannot lawfully be limited.

Nothing in these terms removes any statutory consumer rights you have where you live.

Governing law

These terms are governed by the laws of the United Arab Emirates, without prejudice to mandatory consumer protections applying where you live.

Contact

Haven Holding Company L.L.C · Dubai, United Arab Emirates · mj@haven.app